FAQs
Questions answered, clarity first.
Straight answers to what our customers ask most. Need something else? Reach out to support@thelemonclittoy.com — a real person responds within one business day.
Shipping & delivery
How discreet is your packaging?
Plain box, zero branding, no logos visible. Return address shows 'Thelemonclittoy LLC.' Custom labels are minimal and professional too.
How fast do orders ship?
US orders ship in 2–4 business days, free on all orders. Expedited 1–2 day shipping available at checkout. International orders take 5–10 business days with prepaid duties.
Do you ship worldwide?
Yes — Canada, UK, Australia, and the EU. Duties are included upfront, so no hidden charges when your order arrives.
Returns & warranty
How long is the warranty?
Two years on all devices. Covers motor failure, battery degradation, silicone defects, and manufacturing issues. Free replacement or repair with prepaid shipping.
What if my toy arrives damaged?
Email support@thelemonclittoy.com with photos and your order number. We send a replacement the same day, with a prepaid return label for the damaged unit.
Materials & safety
What materials do you use?
Medical-grade platinum-cured silicone, polycarbonate housing, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full specs on each product page.
Are your toys waterproof?
Absolutely — IPX7 rated, fully submersible to 1 meter for 30 minutes. Safe for showers, baths, and pools.
How quiet are your motors?
33–48 dB depending on setting — quieter than a soft whisper. Independently tested by audiology specialists.
Using your toy
How long does a charge last?
Up to 120 minutes per charge depending on intensity level. Full charge in 90 minutes with the included USB-C magnetic charger.
How do I clean it?
Warm water, a tiny drop of mild soap, and pat dry. See the full [Care & Cleaning](/care) guide for detailed instructions.
Can I take it when traveling?
Yes — TSA-approved, comes with a silk carry pouch, and has a travel lock (hold power button 5 seconds) to prevent accidental activation.
Don't see your question? Email support@thelemonclittoy.com — we update FAQs weekly based on customer feedback.